• How do I use the shopping cart and place an order?
• How do I know my personal information is safe and protected?
• How do I pay for my purchases?
• How long will it take for my order to be processed?
• When will I receive my order?
• Is it legal for cigarettes and other tobacco products to be shipped?
• How do I know if I need to pay a duty/tax on the cigarettes I order?
• What are my options of shipping methods?
• What will the shipping charges be for my order?
• Why did I receive only part of my order?
• May I receive my money back if I am not satisfied with the product or service?

It is a simple process to order cigarettes at Site4Smokers.com. You may browse through our site to look for brands you desire. You can find out more details about each particular brand by clicking on the brand image. Items may be added to your shopping cart by clicking on “Buy”. Subsequently, you may remove any items by clicking on “Remove from Cart”. If you wish to check on items you have placed in your cart, simply click on “View Cart”. Changing the quantity is an easy step; just adjust the amount in the “Qty” column.
Once you are satisfied that you have all of the products you wish to purchase, you may continue process by clicking on “Purchase Now”. Once doing so, you will be prompted to complete the transaction by supplying needed purchase information. Once done, you will receive an email notification that your order has been approved and will be shipped.

We guarantee that we never will sell our customer list under any circumstances. In addition, we do not provide customer information to governments or authorities. Customer trust is vitally important to us.

All purchases on our site are given in U.S. dollar amounts. You may pay by Visa credit card only.

We work hard to ensure you receive fresh cigarettes. All cigarettes available on our site are usually shipped within 24 hours from confirmation of payment. Orders that are received on holidays, and weekends are processed the following day of business.

For orders shipped in the United States, the approximate delivery time is 2-3 weeks. Outside of the United States, orders are generally delivered within 1-2 weeks. Should you not receive your order within 25 days, be sure to contact us at support@site4smokers.com. You will be asked to provide your order number, name, type of product ordered and the date on which you placed the order. We will then attempt to track your packages. If we are unable to do so, and the packages are declared lost or stolen, we guarantee we will refund your money or replace your order.

Yes. Shipping cigarettes is legal in the United States, based on the Universal Postal Convention dated September 15, 1999. These provisions of international law have been ratified by 189 member countries, including the United States. Cigarettes are a permitted product.
Customers who buy products from foreign sources become the importer. Because the payment terms are cash before delivery, once the products are paid for, title of the product is transferred, and Site4Smokers.com no longer owns the product. Once the product leaves the stock, the customer (importer), then owns the product. The importer is responsible for assuring that the shipments comply with a variety of both state and federal government import regulations. To ensure a smooth process, we strongly recommend you consult your local tax authority office.

Duty taxes are not applied in the USA for cigarettes parcels and we have yet to encounter any issues from our customers living in the United States.
A product is considered to be duty free when it reaches the country of destination where tax may be applied to the discretion of the local Customs Authorities. For this reason we cannot guarantee that duty tax will not be charged. Upon delivery, if you are asked to pay a duty tax, you have two options:

• You may pay the tax and take custody of your package
• You may refuse the package and ask your postal service to return the package to sender. Once we receive the returned product; we will provide you with a refund in accordance to our Refund Policy.

All packages must be shipped via registered mail. Other forms of shipping are unavailable. Packages must be signed for upon receipt.

The shipping is free !

To follow mailing/custom regulations set forth, we are only allowed to send a limited quantity of cartons per day to a certain address. Due to this restriction, large orders that must be split into separate packages will be shipped at a rate of one package per business day. For this reason, you may receive your packages on separate days.

Yes, we have a 100% Money back guarantee.

• We will refund your money if the package is lost, stolen or damaged.
• Within 10 days on receipt of your order, you may cancel your order and return it for a full refund (minus the shipping charges). The products must be in new condition, with its original packaging.
• You should email us at support@site4smokers.com with the "Return" in the subject line. Include the following information:
  • Your order number
  • The product/s you wish to return, product name and quantity
  • Your reason for the return
  • Your contact information provided at time of purchase, including name and delivery address